{"id":28,"date":"2018-06-27T12:32:58","date_gmt":"2018-06-27T12:32:58","guid":{"rendered":"http:\/\/ld-wp.template-help.com\/monstroid2\/skins\/agentas\/?page_id=28"},"modified":"2024-12-12T12:22:22","modified_gmt":"2024-12-12T04:22:22","slug":"support","status":"publish","type":"page","link":"https:\/\/serveron.com.my\/v05\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"28\" class=\"elementor elementor-28\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5ddeac19 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5ddeac19\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6e8804d\" data-id=\"6e8804d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5be2b409 elementor-widget elementor-widget-spacer\" data-id=\"5be2b409\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6f358670 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6f358670\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-431408d\" data-id=\"431408d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-604ab5b3 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"604ab5b3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-654e3b7a\" data-id=\"654e3b7a\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fbfc82b elementor-widget elementor-widget-image\" data-id=\"fbfc82b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/serveron.freshdesk.com\/support\/tickets\/new\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/serveron.com.my\/v05\/wp-content\/uploads\/2023\/08\/online-support-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail wp-image-5459\" alt=\"\" srcset=\"https:\/\/serveron.com.my\/v05\/wp-content\/uploads\/2023\/08\/online-support-150x150.jpg 150w, https:\/\/serveron.com.my\/v05\/wp-content\/uploads\/2023\/08\/online-support-300x300.jpg 300w, https:\/\/serveron.com.my\/v05\/wp-content\/uploads\/2023\/08\/online-support-1024x1024.jpg 1024w, https:\/\/serveron.com.my\/v05\/wp-content\/uploads\/2023\/08\/online-support-768x768.jpg 768w, https:\/\/serveron.com.my\/v05\/wp-content\/uploads\/2023\/08\/online-support-230x230.jpg 230w, https:\/\/serveron.com.my\/v05\/wp-content\/uploads\/2023\/08\/online-support-400x400.jpg 400w, https:\/\/serveron.com.my\/v05\/wp-content\/uploads\/2023\/08\/online-support-600x600.jpg 600w, https:\/\/serveron.com.my\/v05\/wp-content\/uploads\/2023\/08\/online-support-640x640.jpg 640w, https:\/\/serveron.com.my\/v05\/wp-content\/uploads\/2023\/08\/online-support-100x100.jpg 100w, https:\/\/serveron.com.my\/v05\/wp-content\/uploads\/2023\/08\/online-support.jpg 1080w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-22293332 elementor-widget elementor-widget-image-box\" data-id=\"22293332\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Online Support<\/h3><p class=\"elementor-image-box-description\">With ServerOn 's new help desk , you'll get your answers to your technical qiestions with the click of your mouse.<\/p><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-c550844\" data-id=\"c550844\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1b9af18 elementor-absolute elementor-widget elementor-widget-image\" data-id=\"1b9af18\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/serveron.com.my\/v05\/wp-content\/uploads\/2023\/08\/product-manuals-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail wp-image-5457\" alt=\"\" srcset=\"https:\/\/serveron.com.my\/v05\/wp-content\/uploads\/2023\/08\/product-manuals-150x150.jpg 150w, https:\/\/serveron.com.my\/v05\/wp-content\/uploads\/2023\/08\/product-manuals-300x300.jpg 300w, https:\/\/serveron.com.my\/v05\/wp-content\/uploads\/2023\/08\/product-manuals-1024x1024.jpg 1024w, https:\/\/serveron.com.my\/v05\/wp-content\/uploads\/2023\/08\/product-manuals-768x768.jpg 768w, https:\/\/serveron.com.my\/v05\/wp-content\/uploads\/2023\/08\/product-manuals-230x230.jpg 230w, https:\/\/serveron.com.my\/v05\/wp-content\/uploads\/2023\/08\/product-manuals-400x400.jpg 400w, https:\/\/serveron.com.my\/v05\/wp-content\/uploads\/2023\/08\/product-manuals-600x600.jpg 600w, https:\/\/serveron.com.my\/v05\/wp-content\/uploads\/2023\/08\/product-manuals-640x640.jpg 640w, https:\/\/serveron.com.my\/v05\/wp-content\/uploads\/2023\/08\/product-manuals-100x100.jpg 100w, https:\/\/serveron.com.my\/v05\/wp-content\/uploads\/2023\/08\/product-manuals.jpg 1080w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a41fa88 elementor-widget__width-initial elementor-absolute elementor-widget elementor-widget-image-box\" data-id=\"a41fa88\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Product Manuals<\/h3><p class=\"elementor-image-box-description\">For user guides or product manuals, please click here.\u200b<\/p><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-481e0f4\" data-id=\"481e0f4\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-35624c7 elementor-widget elementor-widget-spacer\" data-id=\"35624c7\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-237a9a2 elementor-widget elementor-widget-image\" data-id=\"237a9a2\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/serveron.com.my\/v05\/wp-content\/uploads\/2023\/08\/warranty-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail wp-image-5458\" alt=\"\" srcset=\"https:\/\/serveron.com.my\/v05\/wp-content\/uploads\/2023\/08\/warranty-150x150.jpg 150w, https:\/\/serveron.com.my\/v05\/wp-content\/uploads\/2023\/08\/warranty-300x300.jpg 300w, https:\/\/serveron.com.my\/v05\/wp-content\/uploads\/2023\/08\/warranty-1024x1024.jpg 1024w, https:\/\/serveron.com.my\/v05\/wp-content\/uploads\/2023\/08\/warranty-768x768.jpg 768w, https:\/\/serveron.com.my\/v05\/wp-content\/uploads\/2023\/08\/warranty-230x230.jpg 230w, https:\/\/serveron.com.my\/v05\/wp-content\/uploads\/2023\/08\/warranty-400x400.jpg 400w, https:\/\/serveron.com.my\/v05\/wp-content\/uploads\/2023\/08\/warranty-600x600.jpg 600w, https:\/\/serveron.com.my\/v05\/wp-content\/uploads\/2023\/08\/warranty-640x640.jpg 640w, https:\/\/serveron.com.my\/v05\/wp-content\/uploads\/2023\/08\/warranty-100x100.jpg 100w, https:\/\/serveron.com.my\/v05\/wp-content\/uploads\/2023\/08\/warranty.jpg 1080w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5af1cd3e elementor-widget elementor-widget-image-box\" data-id=\"5af1cd3e\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Warranty Information<\/h3><p class=\"elementor-image-box-description\">At ServerOn, product support starts from the day of purchase. Our hardwares are shipped with a standard 3-year warranty.<\/p><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-12745ff elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"12745ff\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-de6cb54\" data-id=\"de6cb54\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3ac4d5b elementor-widget elementor-widget-image\" data-id=\"3ac4d5b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"818\" height=\"397\" src=\"https:\/\/serveron.com.my\/v05\/wp-content\/uploads\/2023\/08\/Nationwide-Support.png\" class=\"attachment-large size-large wp-image-5474\" alt=\"\" srcset=\"https:\/\/serveron.com.my\/v05\/wp-content\/uploads\/2023\/08\/Nationwide-Support.png 818w, https:\/\/serveron.com.my\/v05\/wp-content\/uploads\/2023\/08\/Nationwide-Support-300x146.png 300w, https:\/\/serveron.com.my\/v05\/wp-content\/uploads\/2023\/08\/Nationwide-Support-768x373.png 768w, https:\/\/serveron.com.my\/v05\/wp-content\/uploads\/2023\/08\/Nationwide-Support-600x291.png 600w\" sizes=\"(max-width: 818px) 100vw, 818px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-67b210f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"67b210f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-53136b9\" data-id=\"53136b9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-be6490d elementor-widget elementor-widget-heading\" data-id=\"be6490d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb1c59b elementor-widget elementor-widget-accordion\" data-id=\"fb1c59b\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2631\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2631\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What are the standard support services provided with the hardware?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2631\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2631\"><p>In general, ServerOn provides 3-yr Next Business Day, Business hour 9am-5pm Onsite support warranty program on our hardware.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2632\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2632\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What support upgrades options are available?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2632\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2632\"><p>ServerOn provide options for 3-yr 7 x 24, 4-hour Onsite support warranty program as an option to our customers. We also offer extended program where we provide additional 2-yr support warranty program at additional charges.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2633\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2633\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What geographical coverage is available?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2633\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2633\"><p>ServerOn provides nationwide coverage for our onsite warranty program. However, on a case-by-case basis, we may evaluate the accessibility of the location to determine if we can confidently meet the on-site requirement. For example, if the location is at a very rural location and access may not be that easy, we may change our on-site commitment.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2634\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2634\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can ServerOn provide 4-hour resolution support option?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2634\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2634\"><p>This will be done on a case-by-case basis at additional charges. We will evaluate based on site accessibility, platform design, and skills available at customer site. The 4-hour resolution would be centered on hardware only and does not cover things like restoring Operating Systems, Applications, and etc.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2635\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2635\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can ServerOn customize the support levels?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2635\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2635\"><p>Yes, we can customize but we evaluate on a case-by-case basis. Please discuss with our Sales Person on your requirements so we can evaluate and provide a quotation. Alternatively, you may email to\u00a0<a href=\"mailto:sales@serveron.com.my\">sales@serveron.com.my<\/a>\u00a0or\u00a0<a href=\"mailto:support@serveron.com.my\">support@serveron.com.my<\/a>\u00a0for more information.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2636\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-2636\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is covered under our warranty program?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2636\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-2636\"><p>The program covers defects in materials and workmanship in the QCT hardware (servers, switches, storage) including<\/p><p>the peripheral products that comes with the original purchase (i.e. hard disks, PCI cards, CPUs, memory DIMMs, &amp;<\/p><p>mezzanine cards).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2637\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-2637\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is NOT covered by our warranty program?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2637\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-2637\"><ul><li>Any 3<sup>rd<\/sup> party software installed onto the QCT servers.<\/li><li>Reinstallation and reconfiguration of software\/OS after hardware replacement is installed.<\/li><li>3rd party peripherals &amp; accessories added onto the QCT hardware outside of what Serveron provide<\/li><li>Any problems which resulted from:<ul><li>Operations of the QCT hardware outside the specified operating environments<\/li><li>External factors like electrical issues, accidental damage, or intentional abuse<\/li><li>Use of 3rd party peripherals &amp; accessories<\/li><\/ul><\/li><li>Normal wear &amp; tear<\/li><li>NOTE: Solid State Disks (SSD) have a lifetime limit usually measured in the Terabytes Written (TBW) or Drive Writes per Day (DWPD). Warranty will be voided if the SSD becomes faulty due to usage reaching the lifetime limit.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2638\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-2638\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What are Serveron\u2019s Support Responsibilities under the warranty program?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2638\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-2638\"><p>Serveron will be responsible to:<\/p><ul><li>perform the Service with due care and professional skills<\/li><li>provide a single contact point for hardware problem determination and resolution for the hardware covered<\/li><li>perform the Service in accordance to service level specified in Schedule A<\/li><li>provide part replacement with the same or comparable parts where it is deemed necessary for the proper functioning of the hardware (to rectify the fault).<\/li><li>NOTE: Replacement parts may not always be the exact same model as the faulty part. Serveron will at its best effort provide the same model but there will be cases that the same model is not in-stock and therefore we will provide a comparable spec model to replace.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2639\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-2639\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What are excluded from Serveron\u2019s Support Responsibilities under the warranty program?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2639\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-2639\"><p>Serveron\u2019s support responsibilities exclude:<\/p><ul><li>service of features, parts, or devices not are not delivered as per the original order<\/li><li>professional service including but not limited to operating system hardening, system\/data backup and recovery, operating system migration and configuration<\/li><li>handling of security vulnerability related to the operating software, codes and patches that reside in the devices<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-26310\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-26310\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What are expected from the customer under the warranty program?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-26310\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-26310\"><ul><li>grant Serveron\u2019s authorized personnel an inspection of the hardware.<\/li><li>backup, remove and protect the data and operating system prior to presenting the hardware for service<\/li><li>decide when the hardware needs service. Before requesting service, where applicable, the Customer agrees to perform problem determination procedures, which include running the diagnostic program, problem analysis, and service request procedures that Serveron\u2019s technical support provides<\/li><li>provide sufficient and safe access to the Customer\u2019s facilities and systems<\/li><li>inform Serveron of any changes in a Server\u2019s location (additional cost may be incurred if the location change is outside of Klang Valley)<\/li><li>Seek advice of 3rd party peripherals &amp; accessories which is to be added onto the QCT hardware on its compatibility<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e6eef9e elementor-widget elementor-widget-heading\" data-id=\"e6eef9e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Technical Support Enquiry<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-073d6bf elementor-widget elementor-widget-text-editor\" data-id=\"073d6bf\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>For more info regarding technical support, kindly <a href=\"\/v05\/contact\/\">Contact Us<\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e76483 elementor-widget elementor-widget-heading\" data-id=\"0e76483\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Product Support Enquiry<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-23db8fc elementor-widget elementor-widget-text-editor\" data-id=\"23db8fc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>For more info on product support enquiry, kindly <a href=\"\/v05\/contact\/\">Contact Us<\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Online Support With ServerOn &#8216;s new help desk , you&#8217;ll get your answers to your technical qiestions with the click of your mouse. Product Manuals For user guides or product manuals, please click here.\u200b Warranty Information At ServerOn, product support starts from the day of purchase. Our hardwares are shipped with a standard 3-year warranty. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"content-type":"","footnotes":""},"class_list":["post-28","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/serveron.com.my\/v05\/wp-json\/wp\/v2\/pages\/28"}],"collection":[{"href":"https:\/\/serveron.com.my\/v05\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/serveron.com.my\/v05\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/serveron.com.my\/v05\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/serveron.com.my\/v05\/wp-json\/wp\/v2\/comments?post=28"}],"version-history":[{"count":52,"href":"https:\/\/serveron.com.my\/v05\/wp-json\/wp\/v2\/pages\/28\/revisions"}],"predecessor-version":[{"id":6933,"href":"https:\/\/serveron.com.my\/v05\/wp-json\/wp\/v2\/pages\/28\/revisions\/6933"}],"wp:attachment":[{"href":"https:\/\/serveron.com.my\/v05\/wp-json\/wp\/v2\/media?parent=28"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}