{"id":2660,"date":"2022-08-08T09:40:06","date_gmt":"2022-08-08T01:40:06","guid":{"rendered":"http:\/\/serveron.com.my\/v05\/?page_id=2660"},"modified":"2022-08-16T17:32:06","modified_gmt":"2022-08-16T09:32:06","slug":"faq","status":"publish","type":"page","link":"https:\/\/serveron.com.my\/v05\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan i purchase server from serveron<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

In order to purchase servers from Serveron you need to be a registered reseller partner. If you are not already a partner you can sign up here.\u00a0<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are the standard support services provided with the hardware?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

In general, ServerOn provides 3-yr Next Business Day, Business hour 9am-5pm Onsite support warranty program on our hardware.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat support upgrades options are available?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

ServerOn provide options for 3-yr 7 x 24, 4-hour Onsite support warranty program as an option to our customers. We also offer extended program where we provide additional 2-yr support warranty program at additional charges.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat geographical coverage is available?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

ServerOn provides nationwide coverage for our onsite warranty program. However, on a case-by-case basis, we may evaluate the accessibility of the location to determine if we can confidently meet the on-site requirement. For example, if the location is at a very rural location and access may not be that easy, we may change our on-site commitment.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan ServerOn provide 4-hour resolution support option?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

This will be done on a case-by-case basis at additional charges. We will evaluate based on site accessibility, platform design, and skills available at customer site. The 4-hour resolution would be centered on hardware only and does not cover things like restoring Operating Systems, Applications, and etc.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan ServerOn customize the support levels?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, we can customize but we evaluate on a case-by-case basis. Please discuss with our Sales Person on your requirements so we can evaluate and provide a quotation. Alternatively, you may email to\u00a0sales@serveron.com.my<\/a>\u00a0or\u00a0support@serveron.com.my<\/a>\u00a0for more information.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Can i purchase server from serveron In order to purchase servers from Serveron you need to be a registered reseller partner. If you are not already a partner you can sign up here.\u00a0 What are the standard support services provided with the hardware? In general, ServerOn provides 3-yr Next Business Day, Business hour 9am-5pm Onsite […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-2660","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/serveron.com.my\/v05\/wp-json\/wp\/v2\/pages\/2660"}],"collection":[{"href":"https:\/\/serveron.com.my\/v05\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/serveron.com.my\/v05\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/serveron.com.my\/v05\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/serveron.com.my\/v05\/wp-json\/wp\/v2\/comments?post=2660"}],"version-history":[{"count":6,"href":"https:\/\/serveron.com.my\/v05\/wp-json\/wp\/v2\/pages\/2660\/revisions"}],"predecessor-version":[{"id":3106,"href":"https:\/\/serveron.com.my\/v05\/wp-json\/wp\/v2\/pages\/2660\/revisions\/3106"}],"wp:attachment":[{"href":"https:\/\/serveron.com.my\/v05\/wp-json\/wp\/v2\/media?parent=2660"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}