In general, ServerOn provides 3-yr Next Business Day, Business hour 9am-5pm Onsite support warranty program on our hardware.
ServerOn provide options for 3-yr 7 x 24, 4-hour Onsite support warranty program as an option to our customers. We also offer extended program where we provide additional 2-yr support warranty program at additional charges.
ServerOn provides nationwide coverage for our onsite warranty program. However, on a case-by-case basis, we may evaluate the accessibility of the location to determine if we can confidently meet the on-site requirement. For example, if the location is at a very rural location and access may not be that easy, we may change our on-site commitment.
This will be done on a case-by-case basis at additional charges. We will evaluate based on site accessibility, platform design, and skills available at customer site. The 4-hour resolution would be centered on hardware only and does not cover things like restoring Operating Systems, Applications, and etc.